Question 1

How long does delivery take?

Accepted Answer

Delivery timing depends on the destination and current shipping service. The applicable estimate is shown during the order process.

Question 2

Are the perfumes long-lasting?

Accepted Answer

Longevity varies by fragrance, skin and environment. The signature 12ML collection is formulated at 25% fragrance concentration.

Question 3

What does 25% concentration mean?

Accepted Answer

It refers to the fragrance concentration used in the finished Eau de Parfum, not a guarantee of a fixed number of hours.

Question 4

Can I return a perfume if I don’t like the fragrance?

Accepted Answer

Please review the Returns Policy for the current eligibility and conditions before ordering.

Question 5

How does custom perfume work?

Accepted Answer

Share a fragrance reference or preferred scent direction, choose a size, and we prepare a custom fragrance for confirmation.

Question 6

Can I use a fragrance reference from another brand?

Accepted Answer

Yes. A reference can be used to understand your preferred scent direction. Al Hamdan does not claim to reproduce another brand’s exact formula or an identical copy.

Question 7

What is attar?

Accepted Answer

Attar is a traditional oil-based fragrance known for its rich character and intimate wear, with roots in South Asian and Middle Eastern perfumery.

Question 8

What is Oud?

Accepted Answer

Oud, also known as agarwood, is a prized fragrance material valued for its deep, woody and resinous character.

Question 9

Do you offer bulk/private-label orders?

Accepted Answer

Yes. Bulk, reseller, corporate gifting and private-label enquiries can be submitted through the Bulk Orders page.

Question 10

What payment methods are available?

Accepted Answer

Online payment is supported when the configured payment provider is connected.

Frequently asked.